seesun

Returns & Exchanges

You have 14 days from the date you receive your order to request a return for a refund or exchange your item. You do not need to give a reason for changing your mind.

Returning your eyewear

Please keep the eyewear in the condition it arrived in, without wear, scratches, damage or alterations. Return the case and any accessories supplied with it, and use the original packaging where available to protect it in transit.

How to request a return or exchange

Contact SeeSun through our Contact page within 14 days of delivery. Include your order number and tell us whether you would like a refund or an exchange. Our team will arrange the return steps with you.

Refunds and exchanges

Eligible returns and exchanges within the 14-day period are handled without additional charges. After receiving and checking the item, we will refund the amount paid for the returned item to your original payment method where possible. For cash-on-delivery orders, we will agree the refund method with you. Exchanges depend on the availability of your chosen model and colour; any difference in product price will be confirmed with you.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or different from what you ordered, contact us with your order number and, where possible, a photo of the issue. Defective items may be returned or exchanged within 30 days of receipt, without additional cost, with the remedy completed within one week of contacting us, in accordance with Egyptian consumer protection requirements.